EBAY SELLERS CAN NOW GET TARGETED SEARCH TRAFFIC FOR FREE!

EBAY SELLERS CAN NOW GET TARGETED SEARCH TRAFFIC FOR FREE!
The internet has opened up a world of possibility for anyone with a dream of starting their own affordable business, be it an 80-year-old monk in Tibet to a stay-at-home mom in Kansas. Once their website is out, the key is finding inexpensive advertising. Until now, most search engines feature "pay-per-click advertising." Though certainly an effective marketing tool for any web business, it can also stir up fierce competition for bids on certain keywords. As for small business owners, they are often left in the dust of larger ventures with better strategies and more money. They are unable to make a return on investment and eventually dissolve.
We here at Jigadig were troubled by this: why should smaller businesses lose the opportunity to take advantage of sponsored search advertising, called by many the most effective method of online marketing? So, we built a search engine that will appeal to 120 plus million auction search engine shoppers online, with the revolutionary feature of "the Friend Network," which enables users to shop with friends.
We've developed an innovative keyword-sponsored search advertising system that is absolutely free, with affordable options to upgrade. Other innovative sites like Google, YouTube and Yahoo rely on word of mouth, users like you, to attract traffic. You've helped them achieve their success, yet they take all the profit from the advertising. With Jigadig, you earn your share of advertising by telling others about it, and the resulting domino effect from user to user builds an ever-expanding network and adds to your share of targeted traffic. By simply putting a Jigadig search box in your auctions, you can use your auction space to attract more shoppers.
It's true, we could have gotten investors and spent millions to attract shoppers, then opened up a full pay-per-click system like every other search engine. Why didn't we? Because it's important to us to give small businesses a shot, and help keep the internet a place where everyone and anyone can profit with their online business.
Let's fight back and take our share of targeted search traffic!

From the net

Subject:
Sometimes You've Just Gotta FIRE a Customer!

***Of all the emails I sent out in 2006, this one
generated the most passionate response. Seriously,
I must've gotten 500 replies, all kinds of stories...
tales of abuse and liberation. If you never saw this, enjoy it.
And if you did, enjoy it a second time. Because as you
begin 2007 I must remind you that some customers
deserve your time and attention. And... some do NOT.***
Tom Fumich,
Jack Welch, who led GE to blazing success,
had a rule: You gotta get rid of the bottom 10%
of your employees every year. Controversial,
but it obviously worked.
I say, the same applies to customers. The worst
of them are NOT worth it. And in today's we celebrate
the firing of one of MY customers. This one's a case
study in "jerk factor."
This guy (we'll call him "A") registered for the $95
application fee to come to the seminar but his
credit card didn't go through. Then when Jeremy contacted
"A" to straighten this out, "A" started demanding to be
given a whole bunch of information (almost all of which
was already on the sales letter BTW!) and then he
just got nasty:
"If the seminar isn't good or is just a sales
pitch or is a bunch of eager yahoos all running
forward to lick boots and ingratiate themselves
like whining curs, frankly I'd rather sit tight
where I am."
"I could deliver a two hours speech on AdWords
and 25% clickthru ratios in the toughest
industries out there at 5?/click."
"Your reticence to give me the information (basic:
schedule and accomodations) and eagerness to
whack my card non-refundable fees has me very,
very wary of your entire organisation at this
point. Most of the goodwill the the Definitive
Guide to Google AdWords created is down the drain."
Jeremy spent an entire week trying to be nice to this
guy. Which is really incredible considering the guy
apparently can't read - the application fee IS refundable,
and the details are on my site. But you have to
understand Jeremy, he's just about the nicest guy you
can find.
If Jeremy's sister calls him up on the phone and asks him
to pick up a gallon of milk on the way home, he'll say
"I love you, Abbey" before he hangs up. That's how
nice Jeremy is. I'm a nice guy too but I'm not THAT
nice. (Not to my sister anyway.)
Well all this was going on without my knowledge. But
when I saw his email ("eager Yahoo's all running forward
to lick boots...") I snapped.
I wrote him back:
"You are not invited to this seminar; all further
discussion about this is terminated and also
I am terminating your Renaissance Club Membership.
I will not tolerate having my employees being treated
the way you have been treating Jeremy, especially
when you refuse to pay. I am sorry for any
misunderstanding but I expect my members to use
good etiquette with our staff at all times."
End of discussion. People like "A" do not belong at
my seminar. They do not belong on my customer list.
They do not belong on YOUR customer list. We don't
need "A" to deliver a 2 hour speech on Adwords.
People like "A" need to be left to rot in their pool of misery
and not smear it all over us. They need to be fired.
They eat up time, resources and emotional energy
better devoted to customers who treat you and
your employees right.
Now here's the real point: YOU have customers like this too
(right?) and truth be told you can see 'em coming a mile
away. The only thing that makes them happy is
when they get their pound of flesh out of somebody.
I'm giving you permission to fire them. Get rid of
'em. Cancel their purchase order, give 'em their
money back, send 'em packing. Then give your
precious time and attention to another customer
who deserves it. The one who deserves it is
almost always less demanding and doesn't have
this nasty entitlement complex. And spends money
with you, with less resistance.
Here's a little secret: The best-paying customers
are also usually the ones that treat you with the most
respect. You get the best of both worlds, or the
worst. You decide. I don't care how much you
think you need the business, you don't want it
from "A". Get rid of him. He's easily replaced.
Make it your celebration today. Do it
before noon and celebrate at lunch time!
Happy Firing.
~~~
Have a blessed new year, one that is not clogged
up by whining, disrespectful, morale-destroying,
time-wasting customers. May your new year be spent
with people who deserve and appreciate the best
service you are capable of providing.
Perry Marshall
P.S.: If you're accepted as a team member in my
12 week "Bobsled Run" and if you complete the
homework assignments, you'll make at least $25K more
next year than you would have without my help, and you
will recoup your tuition by May 2007 (through AdWords
cost savings and increased sales), or your money back.
Details at
http://perrymarshall.com/adwords/personalcoaching.htm
Click here to update your contact information:
https://m171.infusionsoft.com/update/x61a80/fumich410!rogers.com/4c0896920/
To change your email subscription options, click the link below:
https://m171.infusionsoft.com/rem/x30d40/fumich410!rogers.com/4c0896920/

Mine

New Kiplinger Audio Conference...
Managing Difficult People Productively
Register today and save up to $30!
Every now and again, you meet a seemingly “impossible” person. If you happen to be working with hostile customers or co-workers, overly agreeable subordinates or anyone you would call difficult, this audio conference is for you. You cannot always walk away from situations that you share with those you consider difficult. So, the wise thing to do is to learn skills and strategies for managing these people, situations and behaviors. That’s the only way to maintain your sanity…and your cool. It may even save your job!
When you can effectively manage difficult people and situations—also known as conflict—you will have less stress and anxiety, lower blood pressure, fewer sick days, and much greater job satisfaction! Join us on January 16 for a 90-minute interactive audio conference that will teach you how to manage: complainers, intimidators, aggressive people, silent types, negative folks, know-it-alls …and even the super-agreeable! You will learn strategies to:
Understand types of behavior
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Minimize discord
Know when to hold, fold or speak out
Give honest feedback
Manage your responses
Make requests that get results
and much more.
You get expert advice. Rhoberta Shaler PhD is the president and CEO of Optimize! Institute, Dr. Shaler trains and coaches professional service providers worldwide who are committed to investing in their greatest asset...their people. She is an expert facilitator who helps executives and entrepreneurs develop the effective communication skills they need to have powerful conversations that reduce conflict, build trust, and streamline negotiation. Her lighthearted approach and value-packed content help audiences quickly grasp valuable techniques and strategies. Author of more than a dozen books and audio programs, including her most recent book on the subject of workplace success, Wrestling Rhinos: Conquering Conflict in the Wilds of Work, she was named “Outstanding Business Woman of the Year” for Southern California by the American Business Women’s Association in 2004. Dr. Shaler has worked with many leading companies such as Transcanada Pipelines, State Farm Insurance, University of Victoria and Costco Wholesale.

SiteSell.com is your way of building a buisnes.

Author Judd Burdon.
http://www.sitesellexperts.com/judd-burdon.html

I can't take ceadit for this .Jud wrote this piece and desearves the accolades.

Of course i would like you to cinsider me if your interested but what the hay.

I really think you should take a good look at this program.It's spectacular!!!!

Your not just building a website your building a buisness from the floor up.

Content...Traffic...pre-warmed Traffic and of course yhe last part monitize or sell.

Don't do it backwords like i've been doing it putting up a nice web page and having a product to sell but no loyal costumers to sell to .I put the cart in front of the horse.


**WRONG** crip 15 yr olds are doing it and well with these set of internet tools.

God Bless ....

Ken Enoy's ezime on Site buid it !

Send Your 5 Pillar Checks Soaring!Here's How To Get The Most From The SBI! Video TourCan't find the right words to express how fantastic SBI! is(without sounding unbelievable!)? Having trouble explainingexactly how and why "average" people without tech experiencereally can and do outperform "savvy" pro Webmasters?Let the Video Tour do the talking!A picture is worth a thousand words. And this video isworth a thousand pictures, which makes it worth a millionwords! More than that, it's worth extra commissions foryou, hopefully thousands of them! The Quick Tour was our first PREseller to provide a visualintroduction to the Site Build It! process. And it hascertainly been one of the Top PREsellers. Now, though...The Video Tour takes visual PREselling to a whole new level.Let it WOW your audience and assure them that SiteSellreally does OVERdeliver upon what we promise. Any companycan SAY how great their products are on a Web page, but theyoften fall short in overcoming natural skepticism.The Video Tour will leave your visitors saying..."I get it! This ONE system provides the process and all thebuilt-in tools I need to create a Web business that WILLsucceed... AND it has the success stories to prove it!"And their closing conclusion is..."I really CAN do this!"Click-Ka-Ching! I can't wait to write you fatter checks! :-)

New study for us old guys and gals

September 2006By Katharine Greider & Roberta Yared
Gender Gap
The differences between males and females start with the way their genes behave, new research finds. Understanding those genetic variations could explain why the sexes often respond differently to disease and drugs.
Nearly all genes in males and females are identical. But scientists at the University of California, Los Angeles, analyzed gene expression—activities such as protein production—in mice and discovered more than 25,000 genes in brain, liver, fat and muscle tissue that act very differently according to gender, a far higher number than expected. Fully 70 percent of the genes analyzed in the liver, where drugs are metabolized, showed variations.
The researchers, who reported on the study in the August issue of Genome Research, say such differences are almost certain to occur in humans as well.
"It's pretty startling," Sherry Marts, vice president for scientific affairs of the Society for Women's Health Research, says of the study. It opens up new treatment possibilities. If, for example, scientists knew why women are more susceptible to autoimmune illnesses like lupus, she says, "we might have a better approach to treating or preventing them."
Insulin Influence
New studies are confirming that people with diabetes or obesity are at greater risk for Alzheimer's, researchers reported at an international conference in July.
In an aging country, with an estimated 73 million Americans who have diabetes or prediabetes, the findings could mean a surge in dementia cases. But "changes in diet and exercise and drugs already developed for diabetes may prove useful to better treat and prevent Alzheimer's," says Ronald Petersen, M.D., director of the Mayo Clinic's Alzheimer's Disease Center.
Diabetics do not properly produce or use insulin, a hormone that regulates the body's use of sugar. Imaging studies indicate that dementia advances as insulin levels in the brain fall. Imaging also enables doctors to diagnose dementia earlier and learn what drugs and other therapies are effective.
The 10th International Conference on Alzheimer's Diseases and Related Disorders (held in Madrid) was sponsored by the Alzheimer's Association.
Juice It Up
Muscles weak and achy after that tough workout? Try cherry juice.
University of Vermont researchers and colleagues gave 24 ounces of the stuff to 14 students for eight days straight; on day four the men performed strenuous biceps curls. On average, those drinking cherry juice had only a 4 percent loss of muscle strength after exercise, as opposed to 22 percent for men getting a placebo.
Carol Torgan, an exercise physiologist and fellow of the American College of Sports Medicine, cautions that the drink "didn't alleviate tenderness and effects on range of motion."
Published in August by the British Journal of Sports Medicine, the study was paid for by Cherrypharm Inc., maker of a cherry-based sports drink.
July-August 2006By Katharine Greider & Roberta Yared
Snooze to Lose
Skimping on shuteye increases the odds of adding pounds. A 16-year study of nearly 70,000 middle-aged women found that those who slept five hours or less each night were more likely to gain a significant amount of weight than those who slept seven hours.
Sleeping less probably affects the resting metabolic rate (the number of calories burned during sleep), says lead researcher Sanjay Patel, M.D., of Case Western Reserve University. He presented the findings at the May American Thoracic Society International Conference. "Other research suggests similar findings in men," he says.
If it's coffee that keeps you awake, consider switching to decaf instead of going cold turkey. A 15-year study reports fewer deaths from heart disease among 27,000 older women who drank one to three cups of either regular or decaf coffee a day. "Coffee is rich in antioxidants, which may reduce the oxidative stress and inflammation that encourage arteries to narrow," says researcher David R. Jacobs of the University of Minnesota. The findings are likely to apply to men as well. The study was published in the American Journal of Clinical Nutrition in May.
Signs of Dementia
Wobbly balance and walking problems in people who don't show signs of cognitive impairment may be harbingers of the onset of Alzheimer's disease.
Of 2,288 participants in a six-year study in Seattle, those who scored high on physical activity tests at the beginning of the period were three times less likely to develop dementia than those who scored low. None of the participants, all 65 years or older, had dementia or ill health at the start. The 319 participants who developed dementia had scored poorly on the physical tests, which included a 10-foot walk, standing balance, standing up from a chair and hand grip strength.
Researchers say the study suggests that exercising to get in shape may delay the onset of dementia. "Physical and mental performance may go hand in hand, and anything you can do to improve one is likely to improve the other," says Eric B. Larson, M.D., of the University of Washington, co-author of a report in the May 22 issue of the Archives of Internal Medicine.
Shaking Shingles?
Anyone who had chickenpox as a child is a candidate for shingles as an adult. But a new vaccine may prevent or at least lessen the severity of shingles, a painful nerve disease marked by a burning red rash.
The herpes zoster virus that causes chickenpox lies dormant in nerve cells and then can "reawaken" as shingles. The vaccine, Zostavax, a more potent version of the chickenpox vaccine given to children, was approved in May by the federal Food and Drug Administration specifically for people 60 and over, the age group that accounts for about half of the 1 million U.S. shingles cases a year.
In a clinical trial with 38,500 people 60 and older, half the group received the vaccine and the other half a placebo. The vaccinated group had half the number of shingles cases (315) as the placebo group (642 cases), and their symptoms were significantly milder.
The trial was funded by several federal agencies and vaccine manufacturer Merck. A company spokesperson says a shot will cost $152.50. Medicare and other insurers are expected to cover the vaccine.
June 2006By Katharine Greider & Roberta Yared
Bone Drug Alert
People taking Fosamax and similar drugs to enhance bone density may risk a very rare but alarming side effect: "jawbone death."
Medical journals have reported hundreds of cases in which patients taking drugs known as bisphosphonates developed osteonecrosis of the jaw (ONJ). Potentially disfiguring and hard to treat, ONJ is characterized by jaw pain and ulcerations in the mouth.
The problem seems to arise mainly after patients—predominantly cancer patients receiving the drugs intravenously—undergo an invasive dental procedure such as tooth extraction.
But some patients with ONJ have taken pills—Fosamax or, less commonly, Actonel—for osteoporosis, the thinning of the bones that can lead to fractures. In April a Florida woman sued Merck, the maker of Fosamax, claiming the drug destroyed her jawbone. Merck added ONJ to the warning label for Fosamax last year.
Susan Ott, M.D., an osteoporosis expert at the University of Washington, says the drug may be overused among women who overestimate their risk for osteoporosis. But she says women with full-blown osteoporosis should not avoid Fosamax because the risk of jawbone problems is very small.
Patients taking bisphosphonates should alert their dental professionals, says Marc Balson, past president of the American Association of Endodontists.
Do Nothing
Suppose you have an implanted cardiac defibrillator and the manufacturer recalls the device?
The best thing to do may be nothing, since replacing an implanted defibrillator has a substantial risk of complications, says Andrew Krahn, M.D., of the London Health Sciences Centre in Ontario, Canada.
Krahn surveyed reports on 2,915 Canadians with implants who received recall notices during 2004-2005. Eighteen percent (533) had replacement surgery—of those, 43 had complications and two died. Among those who did not replace the device, only three malfunctions occurred—there were no fatalities or serious complications. The study was published April 26 in the Journal of the American Medical Association.
A U.S. study, also reported in the Journal, found that of 415,780 patients receiving implants from 1990 to 2002, 31 died due to malfunctioning devices.
Spice of Life?
Ordinary powdered ginger destroyed human ovarian cancer cells in a laboratory experiment at the University of Michigan.
The spice killed the cells in different ways, indicating it may also limit cell resistance to standard treatment, says J. Rebecca Liu, M.D., of the university's Comprehensive Cancer Center.
Liu, who reported the findings at the American Association for Cancer Research meeting in April, plans to test ginger in animals.
May 2006By Katharine Greider & Roberta Yared
Take a Deep Breath
Start walking. Older adults who don't exercise, when tested against nonexercising younger people in a walk paced at 3.5 miles an hour, used more oxygen. But over time, with regular exercise, their use of oxygen improved more than that of the younger adults.
In a study by the University of Washington in Seattle, healthy but "deconditioned" men and women ages 65 to 79 improved their oxygen efficiency by 30 percent, compared with 2 percent for adults ages 20 to 33. They developed "a much better way of using oxygen," says J. Susie Woo, M.D., lead author of a report in the March 7 Journal of the American College of Cardiology.
The training course included stretching, walking and biking for 90 minutes three times a week over six months.
It's the regularity of exercise, not the level, Woo explains, that provides the benefits. "So do something you enjoy. But do it regularly, three times a week."
Take a Shot at It
Adults hospitalized for pneumonia are much more likely to survive if they've been vaccinated against a virulent bacterial form of the disease, according to research published April 15 in the journal Clinical Infectious Diseases.
Researchers from Philadelphia's Drexel University and the hospital system Tenet Healthcare examined the records of 63,000 adults admitted with pneumonia from 1999 to 2003. Those vaccinated against pneumococcal pneumonia were 50 percent less likely to die—from any cause—than those with no record of vaccination. The shots are recommended for people 65 and older.
Take a Snooze
Skimping on sleep night after night might increase the risk of full-blown hypertension.
Data from a survey of nearly 5,000 people showed that those who said they slept no more than five hours a night were roughly twice as likely to be diagnosed with high blood pressure over the next decade. The study, by Columbia University researchers, was published online April 3 in Hypertension.

Forrester research

NEW RESEARCH - October 2, 2006


Business Intelligence
Turning Transactions Into Decisions
IT View Best Practices, by Rob Karel, Keith Gile
Data integration techniques such as extract, transform, and load (ETL); enterprise information integration (EII); change data capture (CDC); and even custom-coding play a significant and perhaps the most critical role in delivering operational business intelligence (BI) capability. The key issue for data architects and BI app developers to keep in mind is the need to map these data integration options against the primary characteristic requirements of operational BI apps, such as tolerance for latency, unique data sources, decision-making time frame, data volume and quality, and cost of ownership. Also note: Employing only one of these techniques may do more harm than good; you must look at the total picture.

Computing Systems
The Next-Generation Storage Organization
IT View Best Practices, by Andrew Reichman
Enterprises continue to focus on individual point products to solve storage challenges. As storage budgets skyrocket, enterprises need to take a more holistic approach to their storage environment by developing a comprehensive storage strategy and shifting their focus to storage processes and management tools — not just technology. As core storage technologies have matured and to some extent commoditized, incremental performance improvements and operational benefits have become harder to achieve with product improvements alone. Instead, storage directors should go "low-tech" to find their next big jump in performance and operational excellence. Improvements to storage processes and management tools will have the biggest impact on internal customers, as well as on the overall effectiveness and efficiency of the storage organization. To get there requires a commitment to developing and implementing well-defined storage processes and a few key management tools, but the long-term result will be better service and satisfaction to the business.

Consumer Devices & Access
It's Still Early Days For Consumer VoIP In Europe
Business View Trends, by Lars Godell
VoIP awareness in Western Europe is growing, but a majority of consumers still haven't heard of it. Although only 1% of all European consumers use VoIP for nearly all their calls from home, VoIP usage among broadband users almost doubled from 2005 to 2006. Currently, 12% of broadband consumers use VoIP for some or nearly all of their calls from home. Despite the progress for VoIP awareness and usage, the Western European VoIP landscape remains very fragmented, with Sweden and the Netherlands at the top and the UK, Spain, and Italy at the bottom of the VoIP usage ladder.

Content & Collaboration
Social Computing Reshapes eLearning
IT View Trends, by Claire Schooley
Social Computing — a set of fast-growing peer-to-peer technologies like blogs, wikis, social networking, communities of practice, and podcasting — is beginning to have a powerful effect on corporate learning. Universities lead the way in incorporating Social Computing tools to enhance higher education instruction. But forward-looking businesses with wired employees — like IBM and Cisco Systems — are also piloting and implementing learning programs. While many point products exist today, look for Social Computing technology to become part of collaboration tools.

Enterprise Applications

Vote now for future Enterprise Applications Client Choice Research.
Our Client Choice research ballots let you choose the research themes you care about most. Each month, we'll publish research based on the winner.

ADP Provides Strong US HR Management System Capabilities Via An Outsourced Approach
IT View and Business View Tech Choices, by Paul Hamerman
Automatic Data Processing (ADP), the payroll processing giant, has continued to improve its Enterprise HR product capabilities while achieving seamless integration with its business process outsourcing services. ADP is well-positioned to benefit from the increasing acceptance of the hosted subscription model, which has been its primary delivery model for two decades. The solution has mature functionality in the core transactional areas but has made commendable progress in usability and self-service. While offering a best-of-breed time and labor capability as a reseller for Kronos, the embedded recruitment functionality in Enterprise HR is relatively weak.

Ceridian Offers A Portfolio Approach For HR Management Systems
IT View and Business View Tech Choices, by Paul Hamerman
Ceridian, a front-runner in outsourced payroll and HR services, has a good collection of HR applications delivered via a hosted subscription model. Ceridian offers a strong recruitment capability, time and labor, HR/payroll, self-service, and a leading performance/talent management solution (via Softscape) as separate components. Although the component capabilities are good to very good, the approach is not entirely seamless, with differences in user interfaces and limited integration across the solutions. The upside is flexibility to mix and match.

Employease Excels As A Pure-Play SaaS Provider In HR Management Systems
IT View and Business View Tech Choices, by Paul Hamerman
In our human resource management systems (HRMS) evaluation, Forrester found Employease to have an innovative offering that is delivered by a software-as-a-service (SaaS) model. The Employease Network solution should appeal to medium-size US companies that typically outsource payroll processing as well as use a hosted HRMS. This fits well with ADP's business model, which acquired Employease as this research was being conducted. The solution features excellent usability and built-in configurability, along with strong benefits and self-service capabilities. The Employease Network offering lacks the breadth of other solutions, but the company has a well-defined strategy in place to fill key gaps.

Infor Global Solutions Is Investing In Its Future In HR Management Systems
IT View and Business View Tech Choices, by Paul Hamerman
Infor Global Solution's human capital management (HCM) solution was rated as a Strong Performer in both the multinational enterprise and US midmarket versions of the human resource management systems (HRMS) Forrester Wave. Via the recent SSA Global acquisition, the company offers a mature, iSeries transactional solution, formerly known as Infinium. In addition, it offers a first rate talent and learning management product. On the basis of the company's strong vision and development path commitment, it has the potential to become a significant multinational HRMS provider as it moves toward a next-generation product.

Kronos Is A Strong Performer In HR Management Systems For The US Midmarket
IT View and Business View Tech Choices, by Paul Hamerman
Kronos offers a good human resource management systems (HRMS) product that is aligned with its market-leading time and labor solution. The product is well-suited for medium-size US companies via a licensed, on-premise deployment model, and Kronos has recently begun to offer a SaaS version as well. The Workforce Central HR/Payroll product has good depth in personnel record management, compensation administration, and payroll but has less depth in recruiting, performance, and talent management.

Lawson Is Tackling New Frontiers In HR Management Systems
IT View and Business View Tech Choices, by Paul Hamerman
The Lawson Human Capital Management (HCM) Suite offers deep and scalable functionality in core HR transactional processes, including payroll, and an expanding strategic process capability. The solution is a good choice for companies in North America with more than 2,500 employees. Lawson has a good strategy to move the product capabilities forward in strategic HCM processes and multinational support, as well as a technology strategy that embraces service-oriented architecture (SOA). Lawson is well-positioned as an alternative to the major enterprise resource planning (ERP) vendors for companies requiring scalable human resource management systems (HRMS) support.

Oracle E-Business Suite Is A Leader In HR Management Systems For Multinational Enterprises
IT View and Business View Tech Choices, by Paul Hamerman
Oracle's E-Business Suite (EBS) HR management system (HRMS) has steadily improved over the past several years to attain a position as a Leader among enterprise-class HRMS products. The EBS HRMS product has robust functionality in the core transactional areas, but has an opportunity to improve in usability, self-service, and strategic process support. Oracle has a strong vision from both a business and technical standpoint that we expect to result in further refinements to the EBS HRMS, as well as a path to a standards-based, service-oriented architecture (SOA) product, Fusion Applications, within the next three years.

Oracle PeopleSoft Remains A Leader In HR Management Systems For Multinational Enterprises
IT View and Business View Tech Choices, by Paul Hamerman
Oracle's PeopleSoft Enterprise Human Capital Management (Enterprise HCM) product has been and continues to be a leading human resource management systems (HRMS) platform for large companies. Oracle has not devoted a great deal of sales and marketing effort to the product since it acquired PeopleSoft, but it has made significant commitments for ongoing support and enhancements. Oracle has also followed through on a series of enhancements, refining strategic process support and usability in the latest releases. The current PeopleSoft Enterprise HCM offering is similar to SAP's offering in depth and breadth and better than Oracle's E-Business Suite in some areas, including self-service and usability.

SAP Is The Global Leader In HR Management Systems
IT View and Business View Tech Choices, by Paul Hamerman
SAP has assumed the leadership position as the HR management system (HRMS) of choice for multinational enterprises. The solution offers comprehensive HR process functionality, with improving usability and strategic process support. Companies in the process of consolidating their global enterprise resource planning (ERP) environments and standardizing on SAP should view the mySAP Human Capital Management (HCM) product suite as their default choice. It is a good choice for any company with sophisticated or high-volume HR process management needs, but complexity and lack of a SaaS delivery model limits adoption among small- to medium-size companies.

Sage Software Is A Leading HR Management Systems Choice For SMBs
IT View and Business View Tech Choices, by Paul Hamerman
Although rated as a Strong Performer in our overall US midmarket evaluation, Sage Software's Abra HR management system (HRMS) product clearly leads as the on-premise HR solution of choice for the small and medium-size business (SMB) company segment (businesses with six to 999 employees). The product has solid functionality in core HR process areas, combined with excellent usability and a low cost of ownership, making it appealing to SMBs with straightforward needs. Customers can also benefit from Sage Software's delivery ecosystem and application partnerships offering add-on capabilities. A well-defined development path should enable the company to increase scalability, add a SaaS offering, and increase its breadth of functionality for the midmarket within the next two to three years.

The Forrester Wave™: Human Resource Management Systems, Q3 2006
IT View and Business View Tech Choices, by Paul Hamerman
This Forrester Wave includes a detailed, customizable data spreadsheet; presentation resources; and in-depth evaluations of the following vendors: Automatic Data Processing, Ceridian, Employease, Infor Global Solutions, Kronos, Lawson, Oracle E-Business Suite, Oracle PeopleSoft Enterprise, SAP, Sage Software, and Ultimate Software

Forrester evaluated human resource management systems (HRMS) vendors across 92 criteria for both the multinational enterprise market and the US midmarket. We found that SAP and Oracle (with its E-Business Suite and PeopleSoft products) were clear Leaders for multinational enterprises. For US-based companies with minimal international workforce requirements, Ultimate Software and Lawson were Leaders. A notable trend, particularly in the midmarket, is the increasing acceptance of software-as-a-service (SaaS), which is the primary delivery model for Ultimate Software, as well as for Strong Performers Automatic Data Processing (ADP), Ceridian, and Employease. Infor Global Solutions (Infor), Kronos, and Sage Software (Sage) are also Strong Performers in the US midmarket but offer primarily on-premise software solutions. Sage, with its Abra product, offers the most cost-effective software solution among the products evaluated for companies with fewer than 1,000 employees. In this relatively mature software category, customers should look for a solution that is compatible with their overall ERP strategy or opt for a SaaS mode of delivery for transactional needs, potentially supplemented by best-of-breed solutions for strategic HR processes.

Ultimate Software Delivers Leading HR Management Systems Functionality For US Companies
IT View and Business View Tech Choices, by Paul Hamerman
Ultimate Software is a Leader in the human resources management systems (HRMS) market for US midmarket companies. In our evaluation, the UltiPro solution demonstrated well-rounded functionality, with depth in core transactional processes. It also displayed good coverage of strategic functions, including recruitment and performance management. While the solution appeals to all segments of the midmarket with strong usability, it has also been adopted by a significant number of companies with more than 10,000 employees.

Financial Services
Egg Tops Our UK Direct Banks' Web Site Rankings
Business View Best Practices, by Tim van Tongeren
Are UK's direct banks setting the standards for developing compelling sales experiences on the Internet? Not according to our findings. Only Egg meets our minimum requirements for effective online sales. The other firms — Smile and First Direct — were no better at it than the high-street banks on average. The sites run into the biggest problems with guiding target users to content and function and impressing prospects with their products and brand. Banks across Europe can learn from Egg how to move prospects through online applications. To get customer experience right, direct firms should put in place site design discipline.

Selling High-Yield Online Savings Accounts Takes More Than Just A Great Rate
Business View Best Practices, by Catherine Graeber
The battle is on for garnering deposit balances with high-yield online savings accounts. But pricing alone won't win the game. High-yield online savings account providers need to focus on enhancing the customer experience to guide prospects through researching and applying for the account online. Best-practice providers have found success by: 1) visually highlighting the bottom-line benefits in advertising; 2) educating prospects on how the product works; and 3) providing a great online application experience.

IT Management

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BC Hydro Tackles The Retiring Workforce Challenge
IT View and Business View Best Practices, by Claire Schooley
BC Hydro, a Canadian electricity utility, is facing — and successfully addressing — the short- and long-term impact of a predominately aging workforce. The challenge has been daunting: In 2002, BC Hydro faced the largest potential retiring workforce of any Canadian utility. Top executives tackled the problem head on by making workforce planning a top priority. This decision was crucial because for some lines of business, such as Field Operations and Maintenance, it takes five years or more to prepare a well-trained line technician to replace a highly seasoned, experienced worker. By analyzing projected retirement numbers; developing apprenticeship, coaching, and learning programs; and implementing an employee performance management program, BC Hydro's field operations has increased the number of qualified apprentices and accelerated the rate of critical skills building. They have increased the number of apprentices and trainees from approximately 85 to approximately 125 since earlier this decade.

Casewise Turns BP Modeling Into Flexible Metadata Management
IT View and Business View Tech Choices, by Henry Peyret, Colin Teubner, Daniel Krauss
Casewise is a Strong Performer in the BP modeling tools market, shining particularly with life-cycle management capabilities and the support of multiple templates. But the lack of design usability and an older product architecture prevent Casewise from competing with the Leaders. Its flexibility in metadata management makes Casewise a good candidate for enterprises in changing environments (for example, fresh from a merger and acquisition) that want to start a business process initiative. For the same reason, Casewise could also be good candidate to support the services-oriented architecture (SOA) trend, but the vendor has not yet established a clear strategy toward SOA.

EMC Buys ProActivity And Becomes A Strong Performer In Business Process Modeling
IT View and Business View Tech Choices, by Henry Peyret, Colin Teubner, Daniel Krauss
EMC, historically a hardware storage company, has diversified into software over the past several years by acquiring — among many others — Documentum in 2003 and ProActivity in June 2006. Before its acquisition, ProActivity was a small, private, but rapidly growing business process modeling company. Post-acquisition, ProActivity has been folded into EMC/Documentum's BPMS product line. The main downside in ProActivity is its weak life-cycle management features. Market presence has been a major issue because of the company's very small size, but the product will no doubt benefit from EMC's worldwide presence. The company is a Strong Performer in the business process modeling tools space, though companies interested in a modeling tool separate from the Documentum content management suite should closely monitor EMC's strategy with regards to this product.

Five Best Practices For Portfolio Management
IT View and Business View Best Practices, by Craig Symons
The foundation of good IT governance is built on an active portfolio management process that enables decisions on what IT investments to approve and fund and how they should be sequenced. Equally important is a regular review of the existing portfolio to decide when ongoing investments should be accelerated, slowed, or even terminated. Our research has demonstrated that there are a number of best practices that, when followed, elevate portfolio management to a level that optimizes the return of the complete portfolio while managing risk to acceptable levels.

IBM Is A Strong Performer With Its Execution-Oriented Process Modeling Tool
IT View and Business View Tech Choices, by Henry Peyret, Colin Teubner, Daniel Krauss
IBM is a Strong Performer in the business process modeling tools space, based on the strength of a product acquired with Holosofx in 2002. These tools have been rolled into IBM's WebSphere product line as WebSphere Business Modeler, part of the company's business process management suite (BPMS). Business Modeler is now focused directly on providing models eventually executed within the BPMS environment. Despite its execution focus, the product has strong simulation features, and WebSphere Publishing Server provides good features for users to collaborate on the process models.

IDS Scheer Leads BPM Tool Vendors With An Added Boost From Partners
IT View and Business View Tech Choices, by Henry Peyret, Colin Teubner, Reedwan Iqbal
IDS Scheer's strong partnerships with SAP, and more recently, Oracle, comprehensive business process analysis (design and simulation) functionality, and a large, impressive blue-chip installed base make its business process modeling offering an ideal solution for industrial-sized companies wanting watertight integration with current business solutions. The company is a market leader based on the strength of its products, and, equally important, its strong partnerships with enterprise software vendors; its market share in the process modeling space is significant.

MEGA's Solid BP Modeling Suite Is Boosted By Strong Service Support
IT View and Business View Tech Choices, by Henry Peyret, Colin Teubner, Reedwan Iqbal
MEGA, a Leader, offers a comprehensive module-based business process modeling tool set enhanced by strong simulation functionality and usability. The company's well-staffed consulting arm makes its offering ideal for enterprises not wanting to be left high and dry without comprehensive training, backup, and support.

Measuring The Business Value Of IT
IT View and Business View Best Practices, by Craig Symons
There's an old management axiom: You can't manage what you don't measure. Yet many organizations do a very poor job (or no job at all) of measuring the business value of their IT investments; but maximizing the business value of IT investments is the primary objective of good IT governance. A number of formal measurement methodologies exist for measuring the business value of IT. Simple ROI or other financial metrics are not good enough. By employing a consistent, repeatable, credible methodology that both the business users and IT are held accountable for and that measures projected business value as well as the actual value delivered, organizations can significantly improve their IT investment returns. Four existing methodologies can be adopted as is or customized to suit specific needs. Firms should pick one, institutionalize it as part of an overall governance framework, and embed it in IT portfolio management.

Proforma Leads BP Modeling On Features But Must Develop Sales To Compete Effectively
IT View and Business View Tech Choices, by Henry Peyret, Colin Teubner, Reedwan Iqbal
Proforma offers a functionally rich, leading business process modeling suite for enterprise deployments. Coupled with strong template, model, and graphical functionality, ProVision is a blessing for business users wanting an easy to use but truly comprehensive package that can lead companies to true SOA governance. Proforma offers an enterprise architecture modeling environment with enhanced process analysis capabilities (BP design and simulation) capable of competing with BP modeling pure plays. Proforma must now expand its geographical sales presence to compete effectively for market share.

Telelogic: A Strong Performer When Modeling Business Processes For Development
IT View and Business View Tech Choices, by Henry Peyret, Colin Teubner, Daniel Krauss
Telelogic is a Strong Performer based on its application-development-oriented features for life-cycle management and the strength of its standards support. However, to move into the Leader category, Telelogic has more work to integrate its SYSTEM ARCHITECT tool — acquired with Popkin Software in 2005 — into the rest of its product line. In particular, change management and repository features from the rest of the line should be integrated with the SYSTEM ARCHITECT product. However, with a large installed base of approximately 70,000 users, the vendor has an opportunity to implement these necessary enhancements.

The Forrester Wave™: Business Process Modeling Tools, Q3 2006
IT View and Business View Tech Choices, by Henry Peyret, Colin Teubner
This Forrester Wave includes a detailed, customizable data spreadsheet; presentation resources; and in-depth evaluations of the following vendors: Casewise, EMC, IBM, IDS Scheer, MEGA, Proforma, Telelogic, and iGrafx

Forrester evaluated leading business process modeling tool products based on 121 criteria and found that IDS Scheer clearly leads the market — thanks to good functional coverage, templates, and Web-based architecture. Proforma, another Leader, has better functional coverage but falls behind on strategy and market presence compared with IDS Scheer. MEGA also leads with a homogeneous offering that has no major shortcomings. Casewise, EMC, IBM, iGrafx, and Telelogic are all Strong Performers. iGrafx provides a good, well-integrated product but lacks strategic vision and market positioning relative to the other products. EMC just acquired ProActivity and will need to enhance templates and life-cycle management to better fit EMC's Documentum product. IBM's product suffers from poor architecture, lack of templates, no process-specific repository, and overlap with IBM's Rational modeling tools. Telelogic is still integrating Popkin System Architect (acquired last year), and must improve life-cycle management. Casewise is kept out of the Leaders by product strategy.

iGrafx: The Business Process Modeling Tool For Manufacturing Companies
IT View and Business View Tech Choices, by Richard Peynot, Colin Teubner, Daniel Krauss
With its strong simulation and life-cycle management capabilities and dedicated versions for quality improvement, iGrafx fits particularly well for manufacturing companies. The vendor's large indirect sales approach (which reaches beyond the common reseller channels all the way to Amazon.com) will benefit customers looking for the best performance/price ratio. iGrafx Process' low-cost entry point and modularity — the central repository server is not mandatory — allows a progressive adoption for enterprises wanting to start small with a limited project and then scale up to support larger initiatives.

IT Services & Outsourcing
European Business Process Outsourcing Spending Forecast: 2006 To 2011
IT View and Business View Trends, by Sonoko Takahashi
Forrester's business process outsourcing (BPO) forecast tracks six service categories: human resources BPO, financial services back-office BPO, procurement BPO, finance and accounting BPO, customer care BPO, and other BPO. Forrester pegs the five-year compound annual growth rate at 11.5%, representing the highest growth of all IT service categories that we track. Total spending will rise from €11.0 billion in 2006 to €18.9 billion in 2011. Human resources BPO attracts the largest spend, followed by spending on financial services back-office BPO. Relative to their size, firms in the UK and the Netherlands will spend the most.

European Firms Need A More Systematic Approach To Application Outsourcing
IT View and Business View Best Practices, by Richard Peynot, Sonoko Takahashi
Demand for application outsourcing in Europe has begun to grow quickly, but there are still many challenges for end user firms to overcome. Enterprise buyers still struggle to define SLAs that are workable and wrestle with vendors' pricing structures. To reach a new level of maturity, these firms must have a clear strategy to harness this area of outsourcing. They also require well-defined operational and vendor management processes to keep this activity on track.

IT Spending & Budgeting
CIO Confidence Poll: Q3 2006
IT View and Business View Trends, by Andrew Bartels
North American CIOs in Forrester's Q3 2006 CIO Confidence Poll were even more optimistic than they had been in Q2 about both current business conditions and future business conditions. This optimism is expected to translate into increased spending in Q3, which will carry into Q4. The strong 7.7 percentage point rise in confidence is a bit surprising, given both the weak second-quarter US GDP growth numbers and the drop in CEO confidence in surveys for the same period. Nonetheless, the CIOs we surveyed were markedly more positive about current conditions this quarter, and 91% of respondents reported increased spending over this time last year. Future expectations also improved, although more modestly than current expectations: Opinions about future business climate and about future IT spending both grew 3.5 points over Q2. However, plans for spending for the balance of 2006 receded. Overall, Q3 2006 brought: 1) increased current spending, and 2) increased spending plans for the future, despite slowing growth in future expectations.

Mobile Communications
FCC's Latest Auction Fails To Attract New Players
IT View and Business View Quick Take, by Charles S. Golvin
The FCC's auction 66 brought in bids totaling $13.9 billion for 90 MHz of Advanced Wireless Services (AWS) spectrum and was dominated by incumbent carriers and a consortium of cable operators. These new airwaves will do little to change the competitive landscape among the largest wireless operators during the next several years as T-Mobile — the heaviest spender with $4.2 billion or 30% of the total market — plays catch-up with Cingular Wireless, Sprint Nextel, and Verizon Wireless. Significant commitments by Leap Wireless and Metro PCS will bring flat-rate wireless plans to a majority of US consumers.

Security

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CA Is Playing Catch-Up With Its Client Security Suite
IT View Tech Choices, by Natalie Lambert
CA Integrated Threat Management, released in January 2006, is CA's first foray into the enterprise client security suite market. This suite includes CA's eTrust Antivirus and eTrust PestPatrol Anti-Spyware Corporate Edition, both managed from the CA Integrated Threat Management console. While this suite works as separate products on the client, CA is working toward a unified antimalware solution that will bring together its duel-engine antivirus product and its antispyware product. In addition, CA is planning to release a broader suite offering that will include personal firewall and host intrusion prevention system (HIPS) functionality, which Forrester expects to appear in late 2007.

F-Secure Is An Up-And-Comer In The Client Security Suite Market
IT View Tech Choices, by Natalie Lambert
F-Secure Anti-Virus Client Security offers customers a little bit of everything. Its solution includes antivirus, antispyware, a personal firewall with limited host intrusion prevention system (HIPS) capabilities, and host-based network access control. Furthermore, as more than 40% of its entire employee base works in R&D for the client security products, F-Secure has committed to offering a full-scale HIPS product, along with behavior-based antimalware and sandboxing functionality in its next release.

Kaspersky Delivers Flexible And Fine-Grained Management In Its Client Security Suite
IT View Tech Choices, by Natalie Lambert
Kaspersky Lab is a leading antimalware vendor. Its antivirus engine is integrated into many network appliances and email security solutions provided in the market today, including products from vendors such as Microsoft and Juniper Networks. Kaspersky Anti-Virus Business Optimal consists of antivirus, antispyware, and intrusion detection capabilities. It provides customers with protection from both known and unknown malicious code, as well as from hackers. In future releases, Kaspersky will be adding support for mobile devices and peripheral device control, but most importantly, it will be adding integration into the Cisco Network Admission Control (NAC) and Microsoft Network Access Protection (NAP) frameworks.

McAfee Leads In The Client Security Suite Market
IT View Tech Choices, by Natalie Lambert
As the leading client security suite in our evaluation, McAfee's Total Protection for Enterprise Advanced is a comprehensive solution that gives customers the option of antivirus, antispyware, personal firewall, host intrusion prevention, email antivirus and antispam, and network access control functionality. Furthermore, Forrester expects McAfee to keep its lead in this market with its strategy of delivering a broader risk management solution, including technologies such as policy, threat, and patch management.

Panda Software: A Solid Contender In The Client Security Suite Market
IT View Tech Choices, by Natalie Lambert
Panda Software has created a security suite that is architecturally strong — thanks to its management server architecture, scalability, and modularity — and also functionally rich. ClientShield offers customers a comprehensive suite for the Windows platform that includes antivirus, antispyware, personal firewall, antispam, content filtering, host intrusion prevention system (HIPS), and network access control. Strong in the small and medium-size business (SMB) market, Panda has placed a new emphasis on the enterprise market for 2006 and beyond. Its solid architecture and functionality will help it succeed.

Sophos Offers A Strong Client Security Suite Alternative
IT View Tech Choices, by Natalie Lambert
Sophos is a dedicated security vendor that focuses on the endpoint and email security markets. As a smaller vendor, Sophos has made a lot of traction in the other security markets by OEMing its threat engine to vendors such as Blue Coat Systems, Microsoft, and Internet Security Systems (recently acquired by IBM). Sophos Endpoint Security offers Windows platform users antivirus, antispyware, and personal firewall functionality. In its next release, Sophos will be adding application control and behavioral intrusion prevention. The firm is beginning to see the larger risk management picture and will be adding patch management and asset inventory capabilities within the next 12 months.

Symantec Is A Strong Performer In The Client Security Suite Market
IT View Tech Choices, by Natalie Lambert
Symantec is getting ready to play ball against McAfee, but it isn't quite there yet. During the next 12 months, Symantec will add the functionality that it has acquired from its Sygate, WholeSecurity, and Platform Logic acquisitions to its Symantec Client Security (SCS) suite. The firm still has a compelling offering today, providing customers with antivirus, antispyware, personal firewall, and partial host intrusion prevention system (HIPS) functionality. Full HIPS and network access control (NAC) products are in the Symantec portfolio as standalone offerings for customers that require this functionality.

Trend Micro Offers Rich Mobility Support And Cisco Integration With Its Client Security Suite
IT View Tech Choices, by Natalie Lambert
Trend Micro's OfficeScan suite offers antivirus and antispyware protection, a basic personal firewall, email security, and network access control using either the Cisco Network Admission Control (NAC) framework or the Trend Micro Network VirusWall appliance. Through Trend Micro's partnership with Cisco Systems, OfficeScan customers can add host intrusion prevention system (HIPS) functionality by purchasing the Cisco Security Agent, which will work seamlessly though the Trend Micro management console. However, the functionality that OfficeScan lacks in its personal firewall is top of mind for the OfficeScan team, and more advanced firewall features and behavioral scanning will be added to the suite in Q1 2007. Further down the line, Trend Micro has plans to add support for the Mac platform, as well as to develop its own full-blown HIPS solution.

Software Infrastructure
Increase Business Agility With BPM Suites

IT View and Business View Trends, by Ken Vollmer, Colin Teubner
It's obvious that a solid technological foundation is necessary to conduct business operations effectively, but how to achieve it is not so obvious. Forrester believes that the reality of the digital age is that your business is embodied in your technology, and your business can change only as fast as your technology can. Forrester's Digital Business Architecture is designed with this new reality in mind and includes business process management (BPM) capabilities as one of its core components. The comprehensive capabilities provided by BPM suites (BPMS) give business technology (BT) staff and business users a collaborative software environment for creating, supporting and underpinning an enterprise's Digital Business Architecture.

Telecommunications
Making Broadband Triple Play Profitable: Portugal
Business View Market Overview, by Lars Godell
Portuguese consumers don't appear very interested in triple play and do not want to pay a lot for the bundle. This means that incumbent telco Portugal Telecom will struggle to make money on its future IPTV-based triple-play offering. Forrester's new, detailed, bottom-up P&L model looks at the profit potential from 15 main revenue categories across 17 countries and shows that the vendor-recommended solution that requires significant deep fiber investments would be financial suicide for Portugal Telecom — if Portugal Telecom were to follow this strategy. We predict a cumulative per-subscriber loss of €1,753 in year 10, due to low revenue growth and massive backhaul costs. In addition to limited price tolerance from Portuguese consumers, IPTV-based triple play is also up against well-entrenched and inexpensive cable TV offerings and a DTT service likely to be free, thereby limiting revenue growth. What can Portugal Telecom expect if it continues down this path? High investment costs and lots of price and content competition for TV subscribers.

Sizing Up The Nordics Enterprise Telecom Integration Opportunity
IT View and Business View Trends, by Andrea Carini, Michelle de Lussanet
Nordic enterprises spend €3.3 billion per year on their telecom estate. Within the region, Swedish firms account for the largest share. Cost savings in the Nordics are vastly different per industry, and we calculated that firms in manufacturing see the largest potential savings. Integrating telecom assets — by consolidating service contracts and upgrading to an all-IP network — will cut Nordic firms' spending by up to 10%.



CHECK OUT FORRESTER'S UPCOMING EVENTS

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October 24-25, 2006

Today's digital experiences are often confusing and forgettable. If your brand's digital presence isn't up to par, consumers will look elsewhere for products and information. Changes in technology now enable businesses to design more compelling digital experiences. At Consumer Forum 2006, industry experts and Forrester analysts will present innovative practices and tools to humanize the experience. Don't miss this opportunity to identify next practices, network with peers, benefit from one-on-one meetings with Forrester analysts, and transform the digital presence of your brand.

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